TileMaster receives hundreds of customer queries daily regarding product specifications, installation instructions, and troubleshooting. Managing these queries manually was time-consuming and prone to errors. With Deskhero, TileMaster leverages the power of AI to automate ticket management and response generation.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on TileMaster's customer support portal. Customers can find relevant information quickly, reducing the need for them to contact the support team directly. This has led to improved customer satisfaction and reduced workload for the support team.
Moreover, the AI capabilities of Deskhero help TileMaster to identify common issues and trends in customer queries. This information is used to update the knowledge base and improve the quality of product documentation.
Overall, Deskhero's AI capabilities have transformed TileMaster's customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same embeddings to enhance the search results on the customer support portal. It identifies the most relevant information based on the search query and presents it to the user.
Can Deskhero's AI identify trends in customer queries?
Yes, Deskhero's AI can identify common issues and trends in customer queries. This information can be used to update the knowledge base and improve product documentation.
* This article provides an example of how a fictive company in the Tiling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
