TileWorld's knowledge base includes thousands of articles covering a wide range of topics, from product specifications to installation guides. Keeping this knowledge base updated and organized was a major challenge for TileWorld.
With Deskhero, TileWorld leverages AI to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This not only saves time but also ensures that the knowledge base is always up-to-date.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings to identify the most relevant articles based on the search query, providing customers with accurate and helpful information.
Furthermore, Deskhero's AI analyzes customer queries to identify gaps in the knowledge base. If a particular topic is frequently asked about but not covered in the knowledge base, the AI will flag it for review.
By leveraging Deskhero's AI capabilities, TileWorld has significantly improved the quality of its knowledge base and the overall customer support experience.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI Embeddings to analyze the content and structure it into a knowledge base article.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to identify the most relevant articles based on the search query. This ensures that customers get accurate and helpful information when they search the knowledge base.
Can Deskhero's AI identify gaps in the knowledge base?
Yes, Deskhero's AI can analyze customer queries to identify gaps in the knowledge base. If a particular topic is frequently asked about but not covered in the knowledge base, the AI will flag it for review.
* This article provides an example of how a fictive company in the Tiling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
