TimberTech Solutions receives a high volume of customer queries daily. To manage this, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero, TimberTech Solutions has created a comprehensive knowledge base. The AI capabilities scrape data from the company's website and generate articles from uploaded files like policies, manuals, and presentations. This has made it easier for customers to find solutions independently, reducing the load on the support team.
The advanced search bar powered by AI has made it easier for customers to find relevant information. The AI uses OpenAI embeddings to enhance search results, providing customers with precise and useful information.
Deskhero's custom fields and user groups features have enabled TimberTech Solutions to categorize their customers based on their needs and provide personalized support. This has improved customer satisfaction and loyalty.
By leveraging Deskhero's REST API, TimberTech Solutions has integrated the platform with their existing systems, creating a seamless workflow for their support team.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies. This helps in significantly reducing the response time.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It provides customers with precise and useful information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Timber Volume Estimation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
