ForestMetrics receives numerous customer queries every day. They use Deskhero's ticket management feature to handle these queries. The AI capabilities analyze previous tickets and suggest replies, reducing the time taken to respond to customers.
ForestMetrics has built a comprehensive knowledge base using Deskhero. The AI capabilities scrape data from their website and generate articles from uploaded files like policies, manuals, and presentations. This has empowered customers to find solutions on their own, reducing the burden on the support team.
The AI-powered search bar has made it easier for customers to find relevant information. The AI uses OpenAI embeddings to enhance search results, providing customers with accurate and helpful information.
Deskhero's custom fields and user groups features have allowed ForestMetrics to categorize their customers based on their needs and provide personalized support. This has increased customer satisfaction and loyalty.
ForestMetrics has integrated Deskhero with their existing systems using the platform's REST API. This has created a seamless workflow for their support team.
How does Deskhero's AI capabilities assist in ticket management?
Deskhero's AI capabilities analyze previous tickets and suggest replies. This reduces the time taken to respond to customers.
How does the AI-powered search bar function?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It provides customers with accurate and helpful information.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Timber Volume Estimation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
