TimeShare Solutions, a leading provider of time-share properties, was struggling with managing an ever-increasing volume of customer inquiries. They turned to Deskhero for a solution. With Deskhero, they were able to structure their data lists, manage tickets effectively, and make use of custom fields and email domains to better organize their customer support operations.
The company also made use of Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, they were able to find relevant content quickly and efficiently. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's comprehensive search bar and REST API further enhanced TimeShare Solutions' customer support efficiency. The search bar allowed support staff to quickly find relevant information, while the REST API enabled seamless integration with other systems used by the company.
Moreover, the AI capabilities of Deskhero helped TimeShare Solutions to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have transformed TimeShare Solutions' customer support operations, enabling them to provide faster and more accurate responses to customer inquiries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content quickly. This content is then used to generate suggested replies, significantly reducing the time spent on each ticket.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that enables seamless integration with other systems used by your company.
How does Deskhero help in keeping the knowledge base up-to-date?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Time-shares industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
