Vacation Ventures, a prominent player in the time-share industry, was grappling with a high volume of customer inquiries. They sought a solution in Deskhero, which offered a comprehensive suite of features including structured data lists, ticket management, and custom fields and email domains to better organize their customer support operations.
Vacation Ventures also utilized Deskhero's advanced AI capabilities. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, they could quickly find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time spent on each ticket.
Deskhero's comprehensive search bar and REST API further optimized Vacation Ventures' customer support efficiency. The search bar enabled support staff to swiftly find pertinent information, while the REST API facilitated seamless integration with other systems used by the company.
In addition, Deskhero's AI capabilities helped Vacation Ventures to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the knowledge base was always current with the latest information.
Overall, Deskhero's AI capabilities have revolutionized Vacation Ventures' customer support operations, enabling them to provide faster and more precise responses to customer inquiries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to quickly find relevant content. This content is then used to generate suggested replies, greatly reducing the time spent on each ticket.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems used by your company.
How does Deskhero help in keeping the knowledge base up-to-date?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Time-shares industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
