TitanCast Solutions receives numerous customer queries daily regarding their casting processes, material specifications, and delivery timelines. They use Deskhero's ticket management feature to organize these queries effectively. The advanced AI capabilities of Deskhero analyze the content of these tickets, leveraging OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's custom fields and user groups features to categorize their customers based on their specific needs and preferences. This categorization helps the AI to provide more personalized and relevant responses to customer queries.
TitanCast Solutions has a vast knowledge base consisting of manuals, policies, and presentations. Deskhero's AI capabilities analyze this data and use it to enhance search results and generate relevant responses to customer queries. This feature has improved the accuracy of the responses provided by the customer support team.
Deskhero's website scraping feature is used by TitanCast Solutions to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this scraped data and use it to improve the relevancy of the suggested replies and search results.
Overall, the advanced AI capabilities of Deskhero have enabled TitanCast Solutions to provide faster and more accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI analyze the content of tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the tickets. It then uses this understanding to generate suggested replies and enhance search results.
How does Deskhero's AI use the company's knowledge base?
Deskhero's AI analyzes the content of the knowledge base and uses it to improve the relevancy of the suggested replies and search results. It can also generate new knowledge base articles from word, powerpoint, pdf files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from relevant industry websites. This information is then analyzed by the AI to improve the relevancy of the suggested replies and search results.
* This article provides an example of how a fictive company in the Titanium Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
