PureTitanium Inc. receives a high volume of technical queries from their customers. They use Deskhero's structured data lists and tickets management feature to organize these queries. The advanced AI capabilities of Deskhero analyze the content of these tickets and suggest replies based on OpenAI Embeddings from previous tickets and knowledge base articles.
The company also uses Deskhero's custom email domains feature to ensure that all customer queries are directed to the right department. The AI capabilities of Deskhero analyze the content of these emails and suggest replies, reducing the response time.
PureTitanium Inc. has a comprehensive knowledge base consisting of technical manuals, policies, and presentations. Deskhero's AI capabilities analyze this data and use it to generate relevant responses to customer queries. This feature has improved the accuracy of the responses provided by the helpdesk team.
Deskhero's website scraping feature is used by PureTitanium Inc. to keep their knowledge base updated with the latest technical information from relevant industry websites. The AI capabilities of Deskhero analyze this scraped data and use it to improve the relevancy of the suggested replies and search results.
Overall, the advanced AI capabilities of Deskhero have enabled PureTitanium Inc. to provide faster and more accurate responses to their customers, resulting in improved customer satisfaction.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI analyzes the content of tickets and emails, and suggests replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This reduces the time taken to respond to queries and improves the accuracy of the responses.
How does Deskhero's AI use the company's knowledge base?
Deskhero's AI analyzes the content of the knowledge base and uses it to generate relevant responses to customer queries. It can also generate new knowledge base articles from word, powerpoint, pdf files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from relevant industry websites. This information is then analyzed by the AI to improve the relevancy of the suggested replies and search results.
* This article provides an example of how a fictive company in the Titanium Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
