Titanium Tech receives numerous customer queries about their products and services. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has reduced the response time and improved the accuracy of their replies.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI capabilities of Deskhero generate articles from word, powerpoint, and pdf files. This has made it easier for the support team to find relevant information when responding to customer queries.
Deskhero's website scraping feature is used by Titanium Tech to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This ensures that the support team always has the most recent information at their disposal.
The comprehensive search bar feature of Deskhero has made it easier for the support team to find relevant information. The AI capabilities of Deskhero enhance the search results by analyzing the content of the search query and suggesting relevant articles from the knowledge base.
Finally, Titanium Tech uses Deskhero's REST API to integrate their customer support services with other systems. This has improved the overall efficiency of their operations.
How does Deskhero's AI capabilities improve the efficiency of the ticket management system?
Deskhero's AI capabilities analyze the content of each ticket and suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the response time and improves the accuracy of their replies.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities analyze the content of the search query and suggest relevant articles from the knowledge base. This makes it easier for the support team to find relevant information.
How does Deskhero's AI capabilities keep the knowledge base up-to-date?
Deskhero's AI capabilities analyze the scraped data from the company's website and update the knowledge base accordingly. This ensures that the support team always has the most recent information at their disposal.
* This article provides an example of how a fictive company in the Titanium Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
