Smoky Haven receives numerous customer queries every day. Managing these queries and providing timely responses was a challenge until they implemented Deskhero. The platform's kanban board feature helped them visualize their workflow and manage tickets effectively.
Deskhero's AI capabilities have significantly improved Smoky Haven's helpdesk efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has reduced the response time and improved the accuracy of responses.
The AI also enhances the search results on their knowledge base, making it easier for customers to find relevant information. This has reduced the number of tickets raised and improved customer satisfaction.
Moreover, the website scraping feature provided by Deskhero allows Smoky Haven to gather information from various sources and keep their knowledge base updated. This has improved the quality of their customer support.
Overall, Deskhero's AI capabilities have enabled Smoky Haven to provide efficient and effective customer service, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, reducing the response time and improving the accuracy of responses.
How does the AI enhance the search results on the knowledge base?
The AI capabilities of Deskhero enhance the search results on the knowledge base by using OpenAI Embeddings to find the most relevant articles and solutions based on the search query.
How does the website scraping feature improve customer support?
The website scraping feature allows companies to gather information from various sources and keep their knowledge base updated. This improves the quality of their customer support by ensuring that the information provided to customers is accurate and up-to-date.
* This article provides an example of how a fictive company in the Tobacco shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
