Cigar Central receives a multitude of customer queries daily. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's user groups and custom email domains features allowed them to organize their customer support team and streamline communication.
Deskhero's AI capabilities have been a game-changer for Cigar Central. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has not only reduced the response time but also improved the quality of responses.
The AI-powered comprehensive search bar has made it easier for customers to find relevant information on their own. This has reduced the number of tickets raised and improved customer satisfaction.
Furthermore, the REST API provided by Deskhero allows Cigar Central to integrate their customer support system with other business applications. This has improved their overall business operations and efficiency.
Overall, Deskhero's AI capabilities have revolutionized Cigar Central's customer service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring that the responses are accurate and helpful.
How does the AI-powered search bar improve customer satisfaction?
The AI-powered search bar makes it easier for customers to find relevant information on their own. This reduces the need for customers to raise tickets and wait for responses, thereby improving customer satisfaction.
How does the REST API improve business operations?
The REST API allows companies to integrate their customer support system with other business applications. This improves overall business operations and efficiency by allowing seamless data exchange and coordination between different systems.
* This article provides an example of how a fictive company in the Tobacco shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
