Tobacco Town has a large customer base with diverse queries ranging from product availability to usage instructions. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system helped them organize and prioritize customer queries effectively.
The AI capabilities of Deskhero have been instrumental in improving the efficiency of their customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results on their knowledge base. Customers can easily find relevant articles and solutions, reducing the number of tickets raised and improving customer satisfaction.
Moreover, the custom fields and structured data lists provided by Deskhero allow Tobacco Town to categorize and track the types of queries they receive. This helps them identify common issues and improve their products and services accordingly.
Overall, Deskhero's advanced AI capabilities have enabled Tobacco Town to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance the search results on the knowledge base?
The AI capabilities of Deskhero enhance the search results on the knowledge base by using OpenAI Embeddings to find the most relevant articles and solutions based on the search query.
How does Deskhero help in identifying common issues?
Deskhero's custom fields and structured data lists allow companies to categorize and track the types of queries they receive. This helps them identify common issues and improve their products and services accordingly.
* This article provides an example of how a fictive company in the Tobacco shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
