Tiny Steps Daycare has a large customer base of busy parents who often have queries regarding their child's daily activities, meal plans, and safety measures. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With the help of Deskhero's AI, Tiny Steps Daycare has been able to automate their response system to a great extent. The AI scrapes data from their website and uploaded files like policies, manuals, and presentations to generate relevant content for the replies. This has not only improved the accuracy of the responses but also freed up the customer support team to focus on more complex queries.
Deskhero's AI also enhances the search results on Tiny Steps Daycare's helpdesk. It uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant information to the parents. This has significantly improved the user experience on their helpdesk.
Tiny Steps Daycare also uses Deskhero's custom fields feature to categorize the tickets based on the type of query. This allows the AI to learn from these categories and improve its suggestions over time.
Overall, Deskhero's advanced AI capabilities have transformed the customer support services at Tiny Steps Daycare, making them more efficient and customer-friendly.
How has Deskhero's AI improved the response time at Tiny Steps Daycare?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
How does Deskhero's AI enhance the search results on Tiny Steps Daycare's helpdesk?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant information in the search results.
How does Tiny Steps Daycare use Deskhero's custom fields feature?
Tiny Steps Daycare uses Deskhero's custom fields feature to categorize the tickets based on the type of query. This allows the AI to learn from these categories and improve its suggestions over time.
* This article provides an example of how a fictive company in the Toddler Day Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
