Handling customer inquiries efficiently is crucial for Historical Journey. They use Deskhero's ticket management system, where the AI capabilities analyze the content of the tickets and suggest replies based on previous similar tickets and knowledge base articles. This significantly improves the response time and ensures that the information provided is accurate and consistent.
Historical Journey uses Deskhero's AI to generate knowledge base articles from their existing historical documents and presentations. These articles provide quick and accurate answers to common questions, allowing the customer support team to focus on more complex inquiries.
The company leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest historical information from their website. The AI capabilities of Deskhero ensure that the most relevant and up-to-date information is always available for customer support.
Using Deskhero's AI, Historical Journey provides personalized tour recommendations to their customers. Based on the customer's inquiry, the AI suggests relevant tours from their offerings. This not only enhances the customer's experience but also increases the chances of booking.
Finally, the comprehensive search bar powered by AI helps the customer support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific historical tour package, the AI-powered search provides the most relevant results in no time.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous similar tickets and knowledge base articles. This significantly reduces the time spent on crafting responses.
How does Deskhero's AI help in providing accurate historical information?
Deskhero's AI generates knowledge base articles from existing historical documents and presentations. These articles provide quick and accurate answers to common questions.
How does the AI-powered search work?
Deskhero's AI-powered search analyzes the query and provides the most relevant results from past tickets, knowledge base articles, or specific historical tour packages.
* This article provides an example of how a fictive company in the Tour Guide Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
