Adventure Awaits uses Deskhero's AI capabilities to manage their customer support tickets efficiently. The AI analyzes the content of the tickets and suggests replies based on previous similar tickets and knowledge base articles. This not only improves the response time but also ensures that the information provided is consistent and accurate.
The company also uses Deskhero's AI to generate knowledge base articles from their existing tour manuals and presentations. These articles provide quick and accurate answers to common questions, allowing the customer support team to focus on more complex inquiries.
Adventure Awaits leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest tour information from their website. The AI capabilities of Deskhero ensure that the most relevant and up-to-date information is always available for customer support.
Using Deskhero's AI, Adventure Awaits provides personalized tour recommendations to their customers. Based on the customer's inquiry, the AI suggests relevant tours from their offerings. This enhances the customer's experience and increases the chances of booking.
Finally, the comprehensive search bar powered by AI helps the customer support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific tour package, the AI-powered search provides the most relevant results in no time.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous similar tickets and knowledge base articles. This not only improves the response time but also ensures that the information provided is consistent and accurate.
How does Deskhero's AI help in providing accurate tour information?
Deskhero's AI generates knowledge base articles from existing tour manuals and presentations. These articles provide quick and accurate answers to common questions.
How does the AI-powered search work?
Deskhero's AI-powered search analyzes the query and provides the most relevant results from past tickets, knowledge base articles, or specific tour packages.
* This article provides an example of how a fictive company in the Tour Guide Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
