Global Trek Tours receives hundreds of inquiries daily about their tour packages. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous similar tickets and knowledge base articles. This significantly reduces the response time and ensures consistent information is provided to customers.
The company also uses Deskhero's AI to generate knowledge base articles from their existing word, powerpoint, and pdf files. These articles are used to provide quick answers to common questions, freeing up the customer support team to focus on more complex inquiries.
Deskhero's website scraping feature is used by Global Trek Tours to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the most relevant and up-to-date information is always available for customer support.
Global Trek Tours also uses Deskhero's AI to provide personalized tour recommendations. Based on the customer's inquiry, the AI suggests relevant tours from their offerings. This not only enhances the customer's experience but also increases the chances of booking.
Finally, the comprehensive search bar powered by AI helps the customer support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific tour package, the AI-powered search provides the most relevant results in no time.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous similar tickets and knowledge base articles. This significantly reduces the time spent on crafting responses.
How does Deskhero's AI help in providing personalized tour recommendations?
Based on the customer's inquiry, Deskhero's AI suggests relevant tours from the company's offerings. This enhances the customer's experience and increases the chances of booking.
How does the AI-powered search work?
Deskhero's AI-powered search analyzes the query and provides the most relevant results from past tickets, knowledge base articles, or specific tour packages.
* This article provides an example of how a fictive company in the Tour Guide Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
