ExploreMore Tours, a global tour operator, receives thousands of inquiries daily from potential customers seeking information about their tours. The company was struggling with managing the volume of inquiries and ensuring timely responses. They turned to Deskhero to leverage its advanced AI capabilities for customer support.
With Deskhero, ExploreMore Tours was able to automate the process of answering customer inquiries. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer inquiries and improved the accuracy of the responses.
The AI also enhanced the search results on ExploreMore's website, providing more relevant content to users. This led to an increase in customer satisfaction as users were able to find the information they needed more easily.
Additionally, the AI capabilities were used to manage tickets more efficiently. The system automatically categorized and prioritized tickets based on their urgency and importance, enabling the customer support team to focus on the most critical issues first.
Overall, Deskhero's AI capabilities have transformed ExploreMore Tours' customer support, leading to improved response times, increased customer satisfaction, and more efficient ticket management.
How did Deskhero improve response times?
Deskhero's AI capabilities automated the process of answering customer inquiries by generating suggested replies based on previous tickets, knowledge base articles, and other resources. This reduced the time taken to respond to customer inquiries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to provide more relevant content to users based on their search queries. This makes it easier for users to find the information they need.
How does the AI manage tickets?
The AI automatically categorizes and prioritizes tickets based on their urgency and importance. This allows the customer support team to focus on the most critical issues first.
* This article provides an example of how a fictive company in the Tour guides and tour operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
