CityWalks, a tour guide company operating in multiple cities, has a vast amount of information available for customers on their website. However, they were facing challenges in organizing this information in a way that was easy for customers to navigate. They decided to use Deskhero to improve their knowledge base using its advanced AI capabilities.
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the search results in the knowledge base. This made it easier for customers to find relevant information, reducing the number of inquiries to the customer support team.
The AI also generated knowledge base articles from Word, PowerPoint, PDF files, and even scraped data from the website. This automated the process of creating and updating the knowledge base, saving the team significant time and effort.
Furthermore, the AI was used to manage user groups, allowing CityWalks to provide personalized content to different user groups based on their preferences and past behavior. This improved the user experience and increased customer satisfaction.
By leveraging Deskhero's AI capabilities, CityWalks has significantly improved their knowledge base, making it easier for customers to find information and reducing the workload on their customer support team.
How did Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various resources to provide more relevant search results in the knowledge base. This makes it easier for customers to find the information they need.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped data from the website. This automates the process of creating and updating the knowledge base.
How does the AI manage user groups?
The AI can manage user groups, allowing the company to provide personalized content to different user groups based on their preferences and past behavior.
* This article provides an example of how a fictive company in the Tour guides and tour operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
