AdventureAwaits, a tour operator specializing in adventure tours, was struggling with managing the high volume of customer support tickets. They needed a solution that could help them manage tickets more efficiently and improve customer satisfaction. They turned to Deskhero and its advanced AI capabilities.
With Deskhero, AdventureAwaits was able to automate the ticket management process. The AI capabilities categorized and prioritized tickets based on their urgency and importance, allowing the customer support team to focus on the most critical issues first.
The AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only improved the response times but also the accuracy of the responses, leading to increased customer satisfaction.
Furthermore, the AI capabilities enhanced the search results on AdventureAwaits' website, providing more relevant content to users. This reduced the number of tickets as users were able to find the information they needed more easily.
By leveraging Deskhero's AI capabilities, AdventureAwaits has significantly improved their ticket management process, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI manage tickets?
The AI categorizes and prioritizes tickets based on their urgency and importance. This allows the customer support team to focus on the most critical issues first.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from various resources to generate suggested replies. This improves the response times and the accuracy of the responses.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to provide more relevant content to users based on their search queries. This reduces the number of tickets as users can find the information they need more easily.
* This article provides an example of how a fictive company in the Tour guides and tour operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
