Oceanic Adventures receives numerous customer inquiries daily, ranging from booking details to specific questions about marine life. To manage these effectively, they use Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only reduces the response time but also ensures consistency in the quality of responses.
The company also leverages Deskhero's AI to enhance search results. When customers search for information on their website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find the most relevant content. This has significantly improved the customer experience by providing accurate and quick answers to their queries.
Oceanic Adventures also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This has helped them to manage their workflow more efficiently and ensure that no customer inquiry is missed.
Furthermore, the company uses Deskhero's REST API to integrate their existing systems with the platform. This has allowed them to automate several processes, reducing manual work and increasing productivity.
Overall, Deskhero's advanced AI capabilities have enabled Oceanic Adventures to provide superior customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze the content of previous tickets, knowledge base articles, and other uploaded files. It then uses this information to find the most relevant content when a customer performs a search.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. This can help automate several processes, reducing manual work and increasing productivity.
* This article provides an example of how a fictive company in the Tour Operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
