Mountain Escapes receives a high volume of customer inquiries, especially during the peak trekking season. To manage these efficiently, they use Deskhero's tickets management feature, which is enhanced by its advanced AI capabilities. The AI generates suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customer inquiries.
The company also uses Deskhero's AI to enhance the search functionality on their website. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find the most relevant content when a customer performs a search. This has resulted in a significant improvement in the customer experience.
Additionally, Mountain Escapes uses Deskhero's user groups feature to segment their customers based on their preferences. This allows them to provide personalized service to each customer, further enhancing their customer experience.
Moreover, the company uses Deskhero's REST API to integrate with their existing systems. This has enabled them to automate several processes, reducing manual work and increasing productivity.
Overall, Deskhero's advanced AI capabilities have helped Mountain Escapes to improve their helpdesk efficiency and deliver superior customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze the content of previous tickets, knowledge base articles, and other uploaded files. It then uses this information to find the most relevant content when a customer performs a search.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. This can help automate several processes, reducing manual work and increasing productivity.
* This article provides an example of how a fictive company in the Tour Operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
