OceanView Aquarium receives a high volume of inquiries from potential visitors, ranging from ticket prices to exhibit details. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
The Aquarium also utilizes the custom fields feature to categorize inquiries based on their nature, such as ticketing, exhibits, or general information. This allows the support team to prioritize and respond to tickets more effectively.
OceanView has a vast knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI leverages OpenAI Embeddings from these resources to enhance search results, making it easier for the support team to find relevant information when responding to inquiries.
Deskhero's website scraping feature is used to keep the Aquarium's knowledge base updated with the latest information from their official website. This ensures that the support team always has the most accurate and up-to-date information at their fingertips.
Finally, the Aquarium uses the REST API to integrate Deskhero with their existing systems, providing a seamless support experience for both the team and the visitors.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This reduces the time the support team needs to spend on each ticket, resulting in faster response times.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to pull the latest information from the Aquarium's official website. This ensures that the knowledge base always contains the most accurate and up-to-date information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless support experience.
* This article provides an example of how a fictive company in the Tourist attractions and exhibits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
