SkyHigh Balloon Tours receives numerous inquiries about their tours, pricing, and safety measures. They use Deskhero's ticket management system to handle these inquiries effectively. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, improving the efficiency of the support team.
The company uses the custom fields feature to categorize inquiries based on their nature, such as booking, pricing, or safety concerns. This helps the support team prioritize and respond to tickets more effectively.
SkyHigh maintains a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI uses OpenAI Embeddings from these resources to enhance search results, making it easier for the support team to find relevant information when responding to inquiries.
Deskhero's website scraping feature is used to keep the company's knowledge base updated with the latest information from their official website. This ensures that the support team always has the most accurate and up-to-date information at their disposal.
Finally, SkyHigh uses the REST API to integrate Deskhero with their existing systems, providing a seamless support experience for both the team and the customers.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This reduces the time the support team needs to spend on each ticket, improving their efficiency.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to pull the latest information from the company's official website. This ensures that the knowledge base always contains the most accurate and up-to-date information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless support experience.
* This article provides an example of how a fictive company in the Tourist attractions and exhibits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
