HistoricCity Walking Tours deals with a variety of inquiries, from tour details to historical facts. They use Deskhero's ticket management system to manage these inquiries effectively. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, improving the efficiency of the support team.
The company uses the custom fields feature to categorize inquiries based on their nature, such as tour booking, historical facts, or general information. This allows the support team to prioritize and respond to tickets more effectively.
HistoricCity maintains an extensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI leverages OpenAI Embeddings from these resources to enhance search results, making it easier for the support team to find relevant information when responding to inquiries.
Deskhero's website scraping feature is used to keep the company's knowledge base updated with the latest information from their official website. This ensures that the support team always has the most accurate and up-to-date information at their disposal.
Finally, HistoricCity uses the REST API to integrate Deskhero with their existing systems, providing a seamless support experience for both the team and the customers.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This reduces the time the support team needs to spend on each ticket, improving their efficiency.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to pull the latest information from the company's official website. This ensures that the knowledge base always contains the most accurate and up-to-date information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless support experience.
* This article provides an example of how a fictive company in the Tourist attractions and exhibits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
