Charter Express deals with a wide range of customer queries and complaints daily. With Deskhero's advanced AI capabilities, they have been able to automate responses to frequently asked questions, allowing their support team to focus on resolving more complex issues. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
The AI also enhances the search functionality on their website, making it easier for customers to find relevant information. This has led to a significant reduction in the number of tickets generated, improving the efficiency of the support team.
Deskhero's custom fields and structured data lists have made it easier for Charter Express to categorize and prioritize tickets. The kanban board provides a visual representation of the ticket workflow, improving team collaboration and productivity.
Moreover, the AI's ability to scrape website data has been instrumental in keeping the knowledge base updated with the latest information. This ensures that customers always receive accurate and current information.
Overall, Deskhero's AI capabilities have revolutionized Charter Express' helpdesk services, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to frequently asked questions. This automates the response process, allowing the support team to focus on more complex issues.
How does Deskhero improve the efficiency of the support team?
Deskhero enhances search functionality and automates responses to common questions, reducing the number of tickets generated. Its custom fields and structured data lists also enable effective ticket categorization and prioritization, improving workflow management.
How does Deskhero keep the knowledge base updated?
Deskhero's AI can scrape website data, ensuring that the knowledge base is constantly updated with the latest information from reliable sources.
* This article provides an example of how a fictive company in the Tourist Trains & Charters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
