Vintage Voyages receives a high volume of customer queries daily, ranging from booking issues to inquiries about tour schedules and services. With Deskhero's advanced AI capabilities, they have been able to automate responses to common questions, freeing up their support team to handle more complex issues. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies.
The AI also enhances the search results, making it easier for customers to find relevant information on their own. This has significantly reduced the number of tickets generated, improving the efficiency of the support team.
Deskhero's custom fields and structured data lists have enabled Vintage Voyages to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, improving team collaboration and productivity.
Additionally, the AI's ability to scrape website data has proved invaluable in keeping the knowledge base updated with the latest information from reliable sources. This ensures that customers always receive accurate and up-to-date information.
Overall, Deskhero's AI capabilities have transformed Vintage Voyages' customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to common questions. This automates the response process, freeing up the support team to handle more complex issues.
How does Deskhero improve the efficiency of the support team?
Deskhero enhances search results and automates responses to common questions, reducing the number of tickets generated. Its custom fields and structured data lists also enable effective ticket categorization and prioritization, improving workflow management.
How does Deskhero keep the knowledge base updated?
Deskhero's AI can scrape website data, ensuring that the knowledge base is constantly updated with the latest information from reliable sources.
* This article provides an example of how a fictive company in the Tourist Trains & Charters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
