LocoLift was dealing with a high volume of customer queries and incident reports, which was overwhelming their support team. By implementing Deskhero, they were able to automate the ticket management process, leading to improved efficiency and customer satisfaction.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and resolve incidents.
The AI-enhanced search results have made it easier for LocoLift's support team to find relevant information quickly. This has resulted in faster resolution of incidents and improved efficiency of the support team.
LocoLift also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, making it easy to track progress and identify bottlenecks.
Overall, by leveraging Deskhero's advanced AI capabilities, LocoLift has been able to enhance their ticket management and customer support processes, leading to improved efficiency and customer satisfaction.
How has Deskhero improved LocoLift's ticket management process?
Deskhero's AI capabilities automate the process of sorting and assigning tickets, and suggest replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customer queries and resolve incidents.
How does Deskhero help in managing the workflow of tickets?
Deskhero's kanban board provides a visual representation of the ticket workflow, making it easy to track progress and identify bottlenecks. Custom fields and structured data lists allow for effective categorization and prioritization of tickets.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Towing for Rail Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
