TrackTow was facing challenges in maintaining an up-to-date knowledge base due to the dynamic nature of their operations. With Deskhero, they were able to automate the process of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from these sources and generate comprehensive knowledge base articles. This has not only improved the quality of their knowledge base but also saved significant time and effort.
Furthermore, TrackTow uses Deskhero's AI-powered suggested replies to handle customer queries more efficiently. The AI uses embeddings from previous tickets and the knowledge base to generate accurate and timely responses.
The custom email domains and user groups features have allowed TrackTow to create a more organized and professional customer support system. The REST API has enabled them to integrate Deskhero with their existing systems seamlessly.
By leveraging Deskhero's advanced AI capabilities, TrackTow has been able to enhance their knowledge base and provide superior customer support, leading to improved customer satisfaction and operational efficiency.
How has Deskhero helped improve TrackTow's knowledge base?
Deskhero's AI capabilities automate the process of generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This has improved the quality of TrackTow's knowledge base and saved significant time and effort.
How does Deskhero's AI-powered suggested replies work?
Deskhero's AI uses OpenAI Embeddings from previous tickets and the knowledge base to generate suggested replies. This helps in providing accurate and timely responses to customer queries.
How has Deskhero improved TrackTow's customer support system?
The custom email domains and user groups features have allowed TrackTow to create a more organized and professional customer support system. The REST API has enabled them to integrate Deskhero with their existing systems seamlessly.
* This article provides an example of how a fictive company in the Towing for Rail Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
