ToyWorld has a vast product range and receives numerous customer queries daily. Managing these queries was a challenge until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to customer queries, significantly reducing response time.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature has improved the accuracy of search results, making it easier for the customer support team to find relevant information quickly.
Deskhero's AI capabilities also extend to the management of tickets. The AI can categorize and prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Additionally, the AI's ability to generate knowledge base articles from various file types has made it easier for ToyWorld to maintain an updated and comprehensive knowledge base. This feature not only improves the efficiency of the support team but also empowers customers to find solutions independently.
Overall, Deskhero's AI capabilities have transformed ToyWorld's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to customer queries. This feature helps in reducing the response time.
How does the AI enhance search results?
The AI enhances search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This improves the accuracy of search results.
How does the AI assist in ticket management?
The AI categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Toys, Games and Sports Requisites Retail Sale in Specialized Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
