GameHub's customer base is diverse, and managing user groups was a challenge before implementing Deskhero. The platform's AI capabilities help in managing user groups efficiently, ensuring that each group receives customized support.
The AI also assists in customizing fields based on the needs of each user group. This feature has improved the relevance of the support provided, leading to increased customer satisfaction.
Deskhero's AI capabilities also extend to the management of tickets. By analyzing previous tickets and knowledge base articles, the AI suggests relevant responses to customer queries, significantly reducing response time.
Additionally, the AI's ability to generate knowledge base articles from various file types has made it easier for GameHub to maintain an updated and comprehensive knowledge base. This feature not only improves the efficiency of the support team but also empowers customers to find solutions independently.
Overall, Deskhero's AI capabilities have enhanced GameHub's helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI helps in managing user groups efficiently, ensuring that each group receives customized support.
How does the AI customize fields?
The AI assists in customizing fields based on the needs of each user group. This feature improves the relevance of the support provided.
How does the AI assist in ticket management?
The AI analyzes previous tickets and knowledge base articles to suggest relevant responses to customer queries, significantly reducing response time.
* This article provides an example of how a fictive company in the Toys, Games and Sports Requisites Retail Sale in Specialized Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
