TradeUnion Plus receives a large volume of member queries daily. Managing these queries manually was time-consuming and inefficient. With Deskhero's ticket management system, the organization can now categorize and prioritize tickets, ensuring that all member concerns are addressed promptly.
Deskhero's advanced AI capabilities have been instrumental in enhancing the organization's knowledge base. The AI leverages OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant knowledge base articles. This has significantly reduced the time spent on manual article creation and improved the quality of the knowledge base.
The AI-powered comprehensive search bar in Deskhero has made it easier for the support team to find relevant content quickly. The AI uses embeddings to enhance search results, helping the team to provide accurate responses to member queries.
Deskhero's custom fields and user groups features have enabled TradeUnion Plus to tailor the platform to their specific needs. The organization can now create custom fields for member data and set up user groups for different departments, improving data management and collaboration.
With Deskhero's REST API, TradeUnion Plus has been able to integrate the platform with their existing systems, further enhancing their member support services. The API allows for seamless data transfer between Deskhero and other applications, reducing manual data entry and improving efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities enhance ticket management by categorizing and prioritizing tickets based on their content. This ensures that all member concerns are addressed promptly and efficiently.
How does the AI generate knowledge base articles?
The AI in Deskhero leverages OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to generate relevant knowledge base articles. This reduces the time spent on manual article creation and improves the quality of the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing systems. This enables easy data transfer between Deskhero and other applications, reducing manual data entry and improving efficiency.
* This article provides an example of how a fictive company in the Trade Association Representation and Advocacy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
