Advocacy Alliance receives numerous queries from members and the public every day. Handling these queries manually was proving to be a challenge. With Deskhero's ticket management system, the organization can now efficiently categorize and prioritize tickets, ensuring that all queries are addressed in a timely manner.
Deskhero's advanced AI capabilities have greatly improved the organization's knowledge base. The AI uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to generate relevant knowledge base articles. This has not only saved time on manual article creation but also enhanced the quality of the knowledge base.
The AI-powered comprehensive search bar in Deskhero has simplified the process of finding relevant content for the support team. The AI uses embeddings to enhance search results, enabling the team to provide accurate responses to queries faster.
Deskhero's custom fields and user groups features have allowed Advocacy Alliance to customize the platform to meet their specific needs. The organization can now create custom fields for member data and set up user groups for different departments, improving data management and collaboration.
With Deskhero's REST API, Advocacy Alliance has been able to integrate the platform with their existing systems, further streamlining their support services. The API allows for seamless data transfer between Deskhero and other applications, reducing manual data entry and improving efficiency.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities improve ticket management by categorizing and prioritizing tickets based on their content. This ensures that all queries are addressed promptly and efficiently.
How does the AI generate knowledge base articles?
The AI in Deskhero uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to generate relevant knowledge base articles. This saves time on manual article creation and enhances the quality of the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows for seamless integration with existing systems. This enables easy data transfer between Deskhero and other applications, reducing manual data entry and improving efficiency.
* This article provides an example of how a fictive company in the Trade Association Representation and Advocacy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
