EpicTales Inc. receives a large volume of queries from authors, bookstores, and readers every day. To manage these effectively, they implemented Deskhero. With its advanced AI capabilities, Deskhero enables EpicTales to efficiently manage tickets, categorize them into user groups, and provide timely responses.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. These suggestions are then sent through OpenAI's ChatGPT, enhancing the speed and accuracy of the responses. This feature has significantly improved the quality of EpicTales' customer service.
The AI also enhances the search results on EpicTales' helpdesk. It uses the structured data lists and custom fields to provide more accurate search results. This feature has reduced the time customers spend searching for solutions on the helpdesk.
Deskhero's custom email domains enable EpicTales to maintain a professional image in all their customer interactions. The kanban board feature has also improved the workflow of the customer service team, making it easier to track and manage tickets.
Overall, Deskhero's AI capabilities have revolutionized the way EpicTales handles customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI improves the quality of customer service by suggesting replies based on relevant content found from previous tickets, knowledge base articles, uploaded files, and scraped website data. These suggestions are then sent through OpenAI's ChatGPT, enhancing the speed and accuracy of the responses.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses structured data lists and custom fields to provide more accurate search results, reducing the time customers spend searching for solutions on the helpdesk.
How does Deskhero help maintain a professional image in customer interactions?
Deskhero's custom email domains enable companies to maintain a professional image in all their customer interactions.
* This article provides an example of how a fictive company in the Trade Book Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
