Novelty Press receives thousands of queries daily from authors, bookstores, and readers. Managing these queries was a daunting task until they adopted Deskhero. With Deskhero's advanced AI capabilities, Novelty Press can now efficiently manage tickets, categorize them into user groups, and provide timely responses.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly improved the quality of Novelty Press's customer service. The AI suggests replies based on the relevant content found, which are then sent through OpenAI's ChatGPT, enhancing the speed and accuracy of the responses.
Deskhero's AI also enhances the search results on Novelty Press's helpdesk. It uses the structured data lists and custom fields to provide more accurate search results. This feature has reduced the time customers spend searching for solutions on the helpdesk.
With Deskhero's custom email domains, Novelty Press has been able to maintain a professional image in all their customer interactions. The kanban board feature has also improved the workflow of the customer service team, making it easier to track and manage tickets.
Overall, Deskhero's AI capabilities have transformed the way Novelty Press handles customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI improves the quality of customer service by suggesting replies based on relevant content found from previous tickets, knowledge base articles, uploaded files, and scraped website data. These suggestions are then sent through OpenAI's ChatGPT, enhancing the speed and accuracy of the responses.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses structured data lists and custom fields to provide more accurate search results, reducing the time customers spend searching for solutions on the helpdesk.
How does Deskhero help maintain a professional image in customer interactions?
With Deskhero's custom email domains, companies can maintain a professional image in all their customer interactions.
* This article provides an example of how a fictive company in the Trade Book Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
