StoryCraft Publishers deals with a vast number of queries and requests from authors, retailers, and readers every day. To manage this effectively, they turned to Deskhero. With its AI capabilities, Deskhero helps StoryCraft efficiently handle tickets, categorize them, and respond promptly.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. These suggestions are then processed through OpenAI's ChatGPT, improving the speed and accuracy of responses. This feature has greatly enhanced the quality of StoryCraft's customer service.
The AI also improves the search results on StoryCraft's helpdesk. By leveraging structured data lists and custom fields, it provides more precise search results, reducing the time customers spend looking for solutions.
Deskhero's custom email domains allow StoryCraft to maintain a professional image in all their customer interactions. Additionally, the kanban board feature has streamlined the workflow of the customer service team, making it easier to track and manage tickets.
In conclusion, Deskhero's AI capabilities have revolutionized StoryCraft's helpdesk services, boosting efficiency and customer satisfaction.
How does Deskhero's AI enhance the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. These suggestions are then processed through OpenAI's ChatGPT, improving the speed and accuracy of responses.
How does Deskhero's AI improve the search results on the helpdesk?
Deskhero's AI leverages structured data lists and custom fields to provide more precise search results, reducing the time customers spend looking for solutions.
How does Deskhero help maintain a professional image in customer interactions?
Deskhero's custom email domains allow companies to maintain a professional image in all their customer interactions.
* This article provides an example of how a fictive company in the Trade Book Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
