ExpoLogistics receives numerous queries and requests from clients on a daily basis. The company uses Deskhero's ticket management system to handle these requests efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support agents on each ticket.
With Deskhero's custom fields and user groups, ExpoLogistics categorizes its clients and their requests for better management. The AI capabilities further enhance this by providing insights into common issues and trends, helping the company improve its services.
ExpoLogistics also uses Deskhero's knowledge base feature to provide self-help resources to its clients. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, making it easier for the company to maintain an up-to-date knowledge base.
Deskhero's website scraping feature is used by ExpoLogistics to keep track of updates from trade show organizers. The AI capabilities analyze the scraped data and alert the company about important updates, ensuring that they never miss out on any information.
Finally, the comprehensive search bar powered by AI enhances the overall user experience on ExpoLogistics' support platform. It uses OpenAI Embeddings to find relevant content, making it easier for clients and support agents to find the information they need.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support agents on each ticket, thereby improving response time.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier for companies to maintain an up-to-date knowledge base.
How does Deskhero's AI-powered search bar enhance user experience?
Deskhero's search bar uses OpenAI Embeddings to find relevant content. This makes it easier for users to find the information they need, thereby enhancing their experience.
* This article provides an example of how a fictive company in the Trade Show Logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
