EventMovers uses Deskhero's ticket management system to efficiently handle customer queries and requests. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support agents on each ticket and improving response time.
The company leverages Deskhero's custom fields and user groups to categorize its clients and their requests. The AI capabilities provide insights into common issues and trends, enabling the company to improve its services and meet customer needs more effectively.
EventMovers uses Deskhero's knowledge base feature to provide self-help resources to its clients. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, ensuring that the knowledge base is always current and relevant.
By using Deskhero's website scraping feature, EventMovers stays updated with the latest information from trade show organizers. The AI capabilities analyze the scraped data and alert the company about important updates, ensuring that they are always in the loop.
Finally, the AI-powered comprehensive search bar enhances the overall user experience on EventMovers' support platform. It uses OpenAI Embeddings to find relevant content, making it easier for clients and support agents to find the information they need.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support agents on each ticket, thereby improving response time.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always current and relevant.
How does Deskhero's AI-powered search bar enhance user experience?
Deskhero's search bar uses OpenAI Embeddings to find relevant content. This makes it easier for users to find the information they need, thereby enhancing their experience.
* This article provides an example of how a fictive company in the Trade Show Logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
