ExpoBoost uses Deskhero's AI capabilities to manage the high volume of customer inquiries they receive during peak trade show seasons. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, allows ExpoBoost's support team to quickly find relevant information from their vast database of knowledge base articles, previous tickets, and other resources. This feature has drastically improved their efficiency in resolving customer inquiries.
With Deskhero's custom fields and structured data lists, ExpoBoost can categorize and track customer inquiries based on different trade shows, exhibitors, and other relevant parameters. This helps them identify common issues and trends, enabling proactive problem-solving and better resource allocation.
ExpoBoost also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This not only saves time but also ensures that their knowledge base is always up-to-date with the latest information.
Finally, ExpoBoost uses Deskhero's REST API to integrate their customer support system with other business applications, creating a unified platform for all their operations. This has resulted in improved data accuracy and operational efficiency.
How does Deskhero's AI enhance ExpoBoost's customer support?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files. This content is used to generate suggested replies to customer inquiries, enhancing response times and customer satisfaction.
How does ExpoBoost use Deskhero's custom fields and structured data lists?
ExpoBoost uses these features to categorize and track customer inquiries based on different parameters like trade shows and exhibitors. This helps them identify common issues and trends, enabling proactive problem-solving and better resource allocation.
How does ExpoBoost keep their knowledge base up-to-date?
ExpoBoost uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that their knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Trade Show Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
