TradeFair Innovations uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This not only saves time but also ensures that their knowledge base is always up-to-date with the latest information.
The company also uses Deskhero's AI to manage customer inquiries. The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries and improving overall customer satisfaction.
TradeFair Innovations leverages Deskhero's custom fields and structured data lists to categorize and track customer inquiries. This helps them identify common issues and trends, enabling proactive problem-solving and better resource allocation.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information from their vast database of resources. This feature has drastically improved their efficiency in resolving customer inquiries.
Finally, TradeFair Innovations uses Deskhero's REST API to integrate their customer support system with other business applications, creating a unified platform for all their operations. This has resulted in improved data accuracy and operational efficiency.
How does TradeFair Innovations use Deskhero's AI to manage customer inquiries?
TradeFair Innovations uses Deskhero's AI to find relevant content from various sources and generate suggested replies to customer inquiries. This reduces response times and improves customer satisfaction.
How does TradeFair Innovations use Deskhero's custom fields and structured data lists?
TradeFair Innovations uses these features to categorize and track customer inquiries. This helps them identify common issues and trends, enabling proactive problem-solving and better resource allocation.
How does TradeFair Innovations keep their knowledge base up-to-date?
TradeFair Innovations uses Deskhero's AI capabilities to automatically generate knowledge base articles from various sources. This ensures that their knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Trade Show Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
