Showcase Promotions uses Deskhero's AI-powered ticket management system to handle the large number of customer inquiries they receive. The AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries and improving overall customer satisfaction.
The company also leverages Deskhero's kanban board to visualize their ticket workflow. This, combined with the AI's ability to suggest replies based on past data, allows Showcase Promotions to efficiently manage their workload and ensure timely resolution of all tickets.
Showcase Promotions uses Deskhero's custom email domains feature to maintain their brand identity in all customer interactions. Coupled with the AI's ability to generate accurate and timely responses, this has greatly improved their brand perception among customers.
The company also uses Deskhero's REST API to integrate their ticketing system with other business applications. This has resulted in improved data accuracy, streamlined operations, and better resource allocation.
Lastly, Showcase Promotions uses Deskhero's AI capabilities to automatically generate knowledge base articles from various sources. This not only keeps their knowledge base updated but also provides their support team with a valuable resource for resolving customer inquiries.
How does Showcase Promotions use Deskhero's AI for ticket management?
Showcase Promotions uses Deskhero's AI to find relevant content from various sources and generate suggested replies to customer inquiries. This reduces response times and improves customer satisfaction.
How does Showcase Promotions maintain their brand identity in customer interactions?
Showcase Promotions uses Deskhero's custom email domains feature to maintain their brand identity. Combined with the AI's ability to generate accurate and timely responses, this improves their brand perception among customers.
How does Showcase Promotions keep their knowledge base updated?
Showcase Promotions uses Deskhero's AI capabilities to automatically generate knowledge base articles from various sources. This ensures that their knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Trade Show Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
