Copyright Crusader receives numerous client inquiries daily regarding copyright protection. The firm uses Deskhero's user groups feature to organize these inquiries based on the client's needs. The AI capabilities of Deskhero then analyze previous tickets and knowledge base articles to generate suggested replies, ensuring that clients receive accurate and timely responses.
The firm also uses Deskhero's custom email domains feature to maintain a professional image in their communication with clients. The AI capabilities of Deskhero analyze the content of the emails to provide suggested replies, reducing the time spent by customer support agents on each email.
Copyright Crusader has an extensive knowledge base that includes articles, policies, and manuals. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from this knowledge base when generating suggested replies. This ensures that the information provided to clients is always accurate and comprehensive.
In addition to enhancing client communication, Deskhero also improves the firm's internal communication. The platform's kanban board feature allows team members to track the progress of client inquiries. The AI capabilities of Deskhero analyze the board data to provide insights and suggestions, helping the team work more efficiently.
Overall, Copyright Crusader has found that using Deskhero has significantly improved their client communication. The platform's advanced AI capabilities have reduced the time spent on each inquiry and improved the accuracy of the information provided to clients.
How does Deskhero's AI provide suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this information to generate suggested replies to new inquiries.
How does Deskhero improve internal communication?
Deskhero's kanban board feature allows team members to track the progress of client inquiries. The AI capabilities of Deskhero analyze the board data to provide insights and suggestions, helping the team work more efficiently.
How has Deskhero improved Copyright Crusader's client communication?
Deskhero has improved the efficiency of Copyright Crusader's client communication by reducing the time spent on each inquiry and improving the accuracy of the information provided to clients.
* This article provides an example of how a fictive company in the Trademark and copyright protection advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
