Patent Protector receives a high volume of inquiries daily from clients seeking advice on patent protection. The firm uses Deskhero's structured data lists feature to organize these inquiries and ensure prompt responses. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by customer support agents on each ticket.
The firm also utilizes Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to access more data when generating suggested replies, further improving the efficiency of the customer support process.
Patent Protector has a comprehensive knowledge base that includes articles, policies, manuals, and presentations. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from this knowledge base when generating suggested replies. This ensures that the information provided to clients is always accurate and up-to-date.
In addition to providing efficient customer support, Deskhero also enhances the firm's search results. The AI analyzes the firm's website data and uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for clients to find the information they need on the firm's website.
Overall, Patent Protector has found that using Deskhero has significantly improved the efficiency of their customer support process. The platform's advanced AI capabilities have reduced the time spent on each ticket and improved the accuracy of the information provided to clients.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate suggested replies to new tickets.
How does Deskhero improve search results?
Deskhero's AI analyzes the firm's website data and uses OpenAI Embeddings to enhance the relevance of search results.
How has Deskhero improved Patent Protector's customer support process?
Deskhero has improved the efficiency of Patent Protector's customer support process by reducing the time spent on each ticket and improving the accuracy of the information provided to clients.
* This article provides an example of how a fictive company in the Trademark and copyright protection advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
