Heritage Plasterworks receives a wide range of inquiries, from questions about their plastering techniques to requests for quotes. To manage these inquiries, they use Deskhero's ticket management system. The system's AI capabilities analyze the content of each ticket using OpenAI Embeddings and identify relevant content from previous tickets, knowledge base articles, and uploaded files.
The AI then generates suggested replies based on this information, helping customer support agents respond to inquiries quickly and accurately. This not only improves efficiency but also enhances customer satisfaction by providing timely and relevant responses.
Heritage Plasterworks also uses Deskhero's AI capabilities to enhance the search results on their knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, improving the accuracy and relevance of search results.
In addition, Heritage Plasterworks uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes data from various sources, including industry-related websites, and incorporates this information into the knowledge base.
Finally, Heritage Plasterworks uses Deskhero's REST API to integrate the platform with its existing systems, creating a seamless workflow that further enhances efficiency.
How does Deskhero's AI help in managing customer inquiries at Heritage Plasterworks?
Deskhero's AI analyzes the content of each customer inquiry using OpenAI Embeddings. It identifies relevant content from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time it takes for customer support agents to respond to inquiries and improves the accuracy of responses.
How does Deskhero's AI enhance the search results on Heritage Plasterworks' knowledge base?
When customers search for information on the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This improves the accuracy and relevance of search results, making it easier for customers to find the information they need.
How does Heritage Plasterworks use Deskhero's website scraping feature?
Heritage Plasterworks uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes data from various sources, including industry-related websites, and incorporates this information into the knowledge base.
* This article provides an example of how a fictive company in the Traditional Lime Plastering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
