LimeCraft Plastering receives numerous inquiries about their services, techniques, and materials used. To manage these inquiries, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, identifying relevant content from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI then uses this information to generate suggested replies, significantly reducing the time it takes for customer support agents to respond to inquiries. This not only improves efficiency but also enhances customer satisfaction by providing quick and accurate responses.
Deskhero's AI capabilities also enhance the search results on LimeCraft's knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, improving the accuracy and relevance of search results.
Additionally, LimeCraft uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes data from various sources, including industry-related websites, and incorporates this information into the knowledge base.
Finally, LimeCraft uses Deskhero's REST API to integrate the platform with its existing systems, creating a seamless workflow that further enhances efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes the content of each customer inquiry using OpenAI Embeddings. It identifies relevant content from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time it takes for customer support agents to respond to inquiries and improves the accuracy of responses.
How does Deskhero's AI enhance the search results on the knowledge base?
When customers search for information on the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This improves the accuracy and relevance of search results, making it easier for customers to find the information they need.
How does LimeCraft use Deskhero's website scraping feature?
LimeCraft uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes data from various sources, including industry-related websites, and incorporates this information into the knowledge base.
* This article provides an example of how a fictive company in the Traditional Lime Plastering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
