TrafficMaster Inc. uses the AI capabilities of Deskhero to manage their extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This feature has made it easier for the support team to find the necessary information to resolve customer queries quickly and accurately.
The AI also generates suggested replies based on the relevant content found. This has reduced the time taken to respond to customer queries and has improved the quality of the responses. The support team can now handle more queries in less time, improving their productivity.
Deskhero's AI capabilities have also enhanced the search results on TrafficMaster's support portal. The AI uses the OpenAI Embeddings to improve the relevance of the search results, making it easier for customers to find the information they need.
Using Deskhero's REST API, TrafficMaster has integrated the platform with their existing systems. This has further streamlined their customer support process, as the support team can now access all the necessary information from one place.
With Deskhero, TrafficMaster has been able to provide better customer support, improve their productivity, and reduce their operational costs.
How has Deskhero improved the efficiency of TrafficMaster's customer support?
Deskhero's advanced AI capabilities have improved the efficiency of TrafficMaster's customer support by providing relevant content suggestions, generating suggested replies, and enhancing search results. This has reduced the time taken to respond to customer queries and improved the quality of the responses.
How has Deskhero's AI capabilities enhanced the search results on TrafficMaster's support portal?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of the search results on TrafficMaster's support portal. This makes it easier for customers to find the information they need.
How has TrafficMaster integrated Deskhero with their existing systems?
TrafficMaster has used Deskhero's REST API to integrate the platform with their existing systems. This allows the support team to access all the necessary information from one place, further streamlining their customer support process.
* This article provides an example of how a fictive company in the Traffic Control Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
