RoadGuard Ltd. employs Deskhero's AI capabilities to manage and organize their ticketing system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content for resolving tickets. This has significantly reduced the time taken to resolve customer issues and improved the overall customer satisfaction.
The AI also generates suggested replies for the tickets based on the relevant content found. This has not only reduced the response time but also improved the quality of the responses, leading to higher customer satisfaction.
Deskhero's AI-powered comprehensive search bar has made it easier for RoadGuard's support team to find the necessary information to resolve customer queries. The AI uses the OpenAI Embeddings to enhance the search results, making the information retrieval process faster and more accurate.
RoadGuard has integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their helpdesk operations, as the support team can now access all the necessary information from one place.
By leveraging Deskhero, RoadGuard has been able to improve their helpdesk services, increase their productivity, and reduce their operational costs.
How has Deskhero improved the efficiency of RoadGuard's helpdesk services?
Deskhero's AI capabilities have improved the efficiency of RoadGuard's helpdesk services by providing relevant content suggestions, generating suggested replies, and enhancing search results. This has reduced the time taken to resolve customer issues and improved the overall customer satisfaction.
How has Deskhero's AI capabilities enhanced the search results on RoadGuard's helpdesk portal?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of the search results on RoadGuard's helpdesk portal. This makes it easier for the support team to find the necessary information to resolve customer queries.
How has RoadGuard integrated Deskhero with their existing systems?
RoadGuard has used Deskhero's REST API to integrate the platform with their existing systems. This allows the support team to access all the necessary information from one place, further streamlining their helpdesk operations.
* This article provides an example of how a fictive company in the Traffic Control Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
