ParkEase receives numerous customer queries regarding parking regulations, fees, and violations. The high volume of queries was straining their customer support team, leading to inconsistent responses and slow response times.
By implementing Deskhero, ParkEase was able to leverage AI to generate suggested replies for customer queries. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like parking regulations and policies to understand the context of a query and generate a suggested reply.
This feature has significantly improved the efficiency of the support team, as they no longer need to compose responses from scratch for each query. It has also ensured the consistency and accuracy of responses, as the suggested replies are based on official regulations and policies.
In addition, the AI-enhanced search bar has made it easier for support agents to find relevant information quickly. The system uses AI to enhance search results based on the context of the query, reducing the time spent on searching for information.
Overall, Deskhero's AI capabilities have enabled ParkEase to provide faster, more consistent responses to customer queries, improving customer satisfaction and reducing the workload of the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a query. It then generates a suggested reply based on this context.
How does Deskhero's AI ensure the consistency and accuracy of responses?
Deskhero's AI generates suggested replies based on official regulations and policies, ensuring that the responses are consistent and accurate. The system also learns from previous tickets, improving its suggestions over time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of a search query. It then uses this understanding to enhance search results, making it easier for support agents to find relevant information quickly.
* This article provides an example of how a fictive company in the Traffic Services and Regulation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
