CityTransit's customer support team often deals with complex queries regarding bus schedules, routes, and fare structures. The team relied on an extensive knowledge base to answer these queries, but finding relevant information was time-consuming and challenging.
By implementing Deskhero, CityTransit was able to leverage AI to manage their knowledge base more effectively. The platform's AI capabilities use OpenAI Embeddings to understand the content of knowledge base articles and categorize them based on their content.
Deskhero's AI also generates new knowledge base articles from Word, PowerPoint, and PDF files uploaded to the platform. This feature has significantly reduced the time spent on manual creation of knowledge base articles.
The AI-enhanced search bar has also made it easier for support agents to find relevant information in the knowledge base. The system uses AI to enhance search results based on the context of the query, reducing the time spent on searching for information.
Overall, Deskhero's AI capabilities have enabled CityTransit to manage their knowledge base more effectively, improving the quality of their customer support and reducing the time spent on manual tasks.
How does Deskhero's AI categorize knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of knowledge base articles. It then categorizes these articles based on predefined categories, making it easier for support agents to find relevant information.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, and PDF files uploaded to the platform. It then generates new knowledge base articles based on this content.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of a search query. It then uses this understanding to enhance search results in the knowledge base, making it easier for support agents to find relevant information quickly.
* This article provides an example of how a fictive company in the Traffic Services and Regulation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
