UrbanFlow receives hundreds of queries daily from citizens regarding traffic regulation updates, permit applications, and complaints. The volume of inquiries was overwhelming their customer support team, leading to slow response times and customer dissatisfaction.
By implementing Deskhero, UrbanFlow was able to automate ticket management using AI. The platform's AI capabilities analyze incoming queries, categorize them based on content, and assign them to the appropriate support agent. This has significantly reduced the time spent on manual sorting and assignment of tickets.
Deskhero's AI also uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like traffic regulations and policies. This feature has not only improved the efficiency of the support team but also ensured the consistency and accuracy of responses.
In addition, the AI-enhanced search bar has made it easier for support agents to find relevant information quickly. The system uses AI to enhance search results based on the context of the query, reducing the time spent on searching for information.
Overall, Deskhero's AI capabilities have enabled UrbanFlow to provide faster, more accurate responses to customer queries, improving customer satisfaction and freeing up the support team to focus on more complex issues.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of incoming queries. It then categorizes these queries based on predefined categories and assigns them to the appropriate support agent.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a query. It then generates a suggested reply based on this context.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of a search query. It then uses this understanding to enhance search results, making it easier for support agents to find relevant information quickly.
* This article provides an example of how a fictive company in the Traffic Services and Regulation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
