YouthEmpower receives a high volume of queries from various stakeholders including parents, schools, and social service agencies. With Deskhero's ticket management system, they can effectively handle these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
The company uses Deskhero's custom fields and user groups features to personalize their communication. They have different user groups for parents, schools, and social service agencies, each with their unique needs and concerns. The AI system tailors the suggested responses to the specific user group, enhancing the relevance and effectiveness of the communication.
YouthEmpower maintains a comprehensive knowledge base consisting of program details, case studies, and other resources. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI system also enhances the search results by analyzing the user's query and providing the most relevant articles from the knowledge base. This enables users to find the information they need without having to contact the helpdesk, reducing the workload on the support team.
Deskhero's website scraping feature is used to keep the knowledge base current. The AI system monitors relevant websites for new information and updates the knowledge base accordingly. This ensures that the users always have access to the most recent and accurate information.
Lastly, YouthEmpower uses Deskhero's REST API to integrate the platform with their other systems. This allows them to leverage the AI capabilities of Deskhero throughout their operation, improving their overall efficiency and service quality.
How does Deskhero's AI system suggest replies to tickets?
Deskhero's AI system analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses.
How does Deskhero's AI system enhance the search results?
The AI system analyzes the user's query and uses OpenAI Embeddings to find the most relevant articles from the knowledge base. This provides the user with accurate and useful results quickly and easily.
How does Deskhero's website scraping feature work?
The website scraping feature monitors relevant websites for new information. The AI system then analyzes this information and updates the knowledge base accordingly. This ensures that the knowledge base always contains the latest and most accurate information.
* This article provides an example of how a fictive company in the Training programmes aimed at improving the life skills of children and young people with social problems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
